Level 4 Diploma in Advice and Guidance - Work Based
This course is suitable for those working directly with clients in organisations providing advice and guidance services. These services may include careers guidance, government agencies such as Connexions, youth work and youth justice, schools, colleges, training providers, universities, prison services, trade unions, charitable and voluntary services, housing, IAG partnerships and human resource departments as well as health and social care environments. Learners may work as a receptionist or administrator within advice and guidance services but may not be directly involved in advising clients; however learners may work closely with clients when they first contact the service. There are two units at Level 2 within this suite of qualifications; these units are a good stepping stone into the qualification of advice and guidance and learners will receive unit accreditation enabling progression onto Level 3 as their role develops. At Level 4 the learners role will involve providing specialist advice and guidance to clients, reporting to senior management and networking with associated services and managing, negotiating, training, evaluating and developing the service provision. To achieve the Level 4 NVQ Diploma in Advice and Guidance (QCF) learners must achieve a total of 37 credits. Learners must achieve: five mandatory units totalling 17 credits, with 10 credits at Level 4 optional units totalling 20 credits, with 9 credits at Level 4. The Mandatory units include: Understand the importance of legislation and procedures Develop interactions with advice and guidance clients Manage personal case load Evaluate and develop own contribution to the service Operate within networks Some of the potential job roles for those working towards these qualifications are: Connexions adviser; Business Link adviser; Citizens Advice Bureau staff; Advice providers within educational institutions; Counselling providers; Training and human resource personnel; Receptionists and administrators.