Service Management (Level 3)

Edinburgh, London and Reading
£13,000 per annum (or £15,000 in London)
22 Feb 2017
05 Jun 2017

This scheme will give you the chance to develop while using an impressive portfolio of knowledge to resolve application and product issues for our customers. You’ll be on a

12-18 month programme that combines classroom training with hands on experience, with modules designed to teach you both the technical and business skills you need to thrive in a long-term service management career. It’s a rare balance of technical prowess, creative problem solving and relationship building – all skills you’ll put to good use as you progress your digital career.

Key responsibilities

  • Building understanding of how to solve customer issues
  • Developing excellent relationship building skills
  • Taking classroom learnings and taking that into professional environment to fulfil role
  • Building business skills to help interact with high profile clients

Why apply?

We’re committed to the growth of our apprentices, and that’s why right from the start you’ll be able to earn while you learn, as you are trained and supported throughout the scheme. On top of this, you’ll receive a permanent contract from day one with a full range of flexible benefits, including 25 days’ holiday, private medical insurance, a pension plan and a fully funded training program to help you achieve your qualifications. This programme has everything you need to take on a role as a fully-fledged service management expert.

What you’ll cover

Everything you’ll learn will aid you in creating an agile and highly tailored service environment. That will mean building experience in isolating the root-causes of major issues to permanently resolve them. You’ll also manage change initiatives to improve products and processes, all while establishing and maintaining excellent service levels.

Embark on your digital journey now. Find out more about an apprenticeship with Atos and apply.